Hi Pete!
It has been awhile since I looked, but I believe Tout Terrain use a 4-lead Molex wire-to-board connector, as shown here:
http://www.molex.com/molex/products/group?key=wire_to_board_connectors&channel=products&selectedKey=1 , but I don't recall which one at the moment (it's late enough to be well into tomorrow here as I write this).
If it is the cord end that is damaged, you are lucky since the fix is cheap. I believe Tout Terrain also offer replacement cords if you contact them.
You can also hack the cables, using 4-strand telephone wire and the proper connectors (Fun fact: These wires normally carry low-current phone
line voltages that are nominally 48VDC in the US, though ringer voltage can run from 40-90VDC. With the phone off the hook, the voltage drops to 3-9VDC depending on loop length. The Unavailable Service "Brack-brack-brack" signal is actually an AC pulse sent by the exchange).
I'm guessing there was insufficient vertical clearance/spacing when the tension bolt was set? The
connected connector requires more clearance than it first appears when checking
without the cord, and it pays to be generous with the spacing. I was nearly caught out myself, but spotted the problem just in time during my first dry test assembly on Sherpa.
Despite TT's suggestion to set headset tension with the original top-cap, there is no problem doing so with The Plug2,
provided there is sufficient clearance for the connector when taking up the slack. The first install is the toughest in this regard, since that is where the clearance is set, so yes, on first install it pays to adjust the headset with the original cap. TT doesn't make this distinction or the reasoning behind it completely clear in the instructions.
Warning: Similar damage can occur if the top cap is rotated with the cable in place. It doesn't take much of a twist to do it.
The TTP2 is a really robust unit once in place; it is the installation that can be problematic. In any case, I'm sorry you had problems. A new Molex or similar wire-to-board connector should set you right. With luck, you should be able to remove the existing wire from the tiny barbs and reinstall it in the new connector. When you do, make sure all wires are captured in the connector barbs before plugging it in, or it will jam and make removal problematic. The unit disassembles with a firm pull on the lower
connector end; never yank on the wires. I filled my connector interface with high-dialectric silicone grease to ensure smooth removal in future.
Best,
Dan.