New Rohloff user --- trouble shifting to gears below 4

[chandra]

hello all,
i just got my new thorn nomad last night. i made sure the shifter was on gear 14 and then hooked the cable box. then tightened the thumbscrew. i can't however shift to any gear below a 4. essentially, i have only 11 gears (4-14) working.

any suggestions?

thank you.
-chandra...

[Rontana]

try shifting to 14, unhooking the ex box, move shifter back 4 places and reconnect the ex box. as the hub may have not been in the gear you thought it was to begin with

[julk]

With the ex box unhooked, try turning the gear selector bolt with a spanner.
You should be able to engage all 14 gears - if so the previous poster has the answer.
If not the hub/wheel will need returning.

I hope it works ok.

[chandra]

Thanks, all! I followed your tips and the Rohloff manual (which I should have read first). Vik also posted a response to the same question on his blog. The problem has been rectified

Super cool!

With the ex box unhooked, try turning the gear selector bolt with a spanner.
You should be able to engage all 14 gears - if so the previous poster has the answer.
If not the hub/wheel will need returning.

I hope it works ok.