I had the same problem on a 16T, SJSC immediately sent me a replacement and the extractor tool.
This was Rohloffs response
"> I am sorry to hear that you have experienced a problem with one of our
> components. I understand that Robin Thorn has already supplied you with
> a replacement part so that you are back on the road quickly, I will
> contact him with regards to the guarantee claim.
>
> Let me assure you that this is by no means a regualar occurance. It is
> very, VERY unfortunate that this has happened, however we here at
> Rohloff are ourselves not able to guarantee to 100% that all of our
> components are of the same impeccable quality.
>
> Now and again there will always be the case that a failure could occur
> during one of the many manufacturing processes through which our
> components must go. In your case it seems as though the hardening
> process for our sprockets was not carried out sufficienty enough. This
> is unfortunately not something which we are able to check on every
> component as they arrive from our subcontractors.
>
> Again, please accept my appologies that this has happened to your
> particular sprocket. I am sure that the new one will deliver the
> expected performance.
>
> I wish you a good start in the new year.
>
>
> Best Wishes from Fuldatal, Germany."