Welcome to the Thorn Cycling Forum, Abbey Family!
My, what a wonderful trip; what a terrific "first-test" of the Sherpas. Glad to hear you all came out well except for the mishandling by airlines employees. They can surely be careless at times.
To better help and advise you, can you please tell us the approximate age of the bikes and their color?
Age...because the powdercoated finish on Thorns now seems pretty robust compared to some of the older wet-painted models. Yours sound like Mk3s and therefore truly new...
...and color, because the red ones have a glossy powdercoat finish, while the black models have a matte finish; the means and methods for touching them up vary because of that.
I've had remarkably good luck touching up glossy finishes with clear acrylic sprays, rubbed out with compound after they've cured. I prefer catalyzed two-part paints for doing larger areas, but small ones can come out very nicely with the spray-and-rubout method.
Could you possibly post a photo of the lacquer problem? I've written a little tutorial on how to more easily post photos:
http://www.thorncycles.co.uk/forums/index.php?topic=4313.0 It almost sounds as if the outer clear coat has somehow separated from the base color? It sounds impact-related, though I'm having a hard time imagining what could have cause such paint damage without denting the tubes.
Best,
Dan.