Thanks Ian (and Dan, I'm sure you'd have come up with equally sound/informed advice) for your thoughts and counsel. I will dig the receipt out, and give 'em a call - it does seem ludicrous that such an expensive product is so prone to breakage - if I don't get a replacement, like others, I won't be going for the tintanium option which has gone up around 70% in price since I bought mine.
Thanks again
Fred