I recently got my Rohloff hub back from Germany. Basically it started leaking this summer and would leave a puddle of oil on my floor overnight. It also developed a problem when shifting into the 10th gear, where it wouldn't engage if I didn't backpedal or freewheel.
I contacted Rohloff and sent the hub to them after explaining the problem and they repaired it and sent if back, free of charge. They did change the drive sprocket, which was quite worn and the hub cables, since they were disassembling the hub anyway. Those two things I had to pay for, a princely sum of 52 euros.
Basically I got great service, great communication and now I have a great hub which is even smoother than before. I am very happy!
Magnus Thor
Iceland