No Gear Shifting Problem.

[geocycle]

Did you get this sorted? What did rohloff discover?

[gearoidmuar]

Got it back. They arranged to collect it from my local bikeshop (they like to do that so the shop will definitely be open) by courier and I got it back, I suppose in three weeks due to some stuttering in delivery with all seals and gaskets replaced and working they say. No charge. Super company.

[Danneaux]

Oh, what wonderful news! I do so hope it will meet all expectations in use, and  have every confidence all will be well.

Thanks for the followup; we were waiting with you!

Best,

Dan.

[gearoidmuar]

they didn't say what was wrong though. It may have had a leak though I never saw anything on the garage floor.

[geocycle]

Great news hope its sorted. Shame they didn't tell you what had happened.

[gearoidmuar]

I queried that and Stewart, an Englishman there with whom I'd been communicating told me that they'd replaced all the bearings gaskets and seals in it and that it couldn't have been anything I did.
Anyway I did 52 miles today in the rain and it was perfect. Hub smoother than ever and not noisier as they told me it might be for a while after replacing parts.

[Andre Jute]

Even bearings doesn't necessarily indicate that Rohloff knows what caused the problem. Seals they would replace routinely.

I once gave a broken Apple computer to the guy with the factory right next to Apple on Hollyhill, where they did all Apple's production line rectification, and when I picked it up I asked him, "What was wrong with it?"

"Dunno."

"Then how did you fix it?"

"We just reflowed the entire board, then switched it on. It worked."

"Duh."

"Quite."

Unless the problem is really serious and likely to reoccur often, I doubt it is worth Rohloff's time to track it down if a cheap fix like bearings and seals fixes it. Quick turnaround as a sales and publicity tool is probably more valuable to them than knowing exactly what caused a rare problem.

Andre Jute

[gearoidmuar]

I imagine you're right there Andre.

Same fix for everyone. Look if it doesn't work.

The hub appears better than ever. Changes really instant and smooth.

[Dave Whittle Thorn Workshop]

After visiting Rohloff, they seem to strip all the seals and bearings out as a matter of routine, then push the hub internal through the same QC as a new internal and re-shim if it fails any tests.  The internal is then put back in the hub shell with new bearings and gaskets throughout.

Rohloff's main concern is to get you back riding again, hence they dont write of e-mail a detailed description of what happened or was replaced on your individual hub.

I do a simalar process here with oil leaks, i'd rather clean, replace every seal and gasket than spend days on end doing tests to find out which gasket/seal has been damaged or breached.  This minimises the time the end user is without their wheel and sometimes their primary form of transport.

Dave.

[gearoidmuar]

Thanks for that info Dave!

[swc7916]

I suspect that it was the re-shimming that fixed the problem.

In the U.S. the wheel is sent to Cycle Monkey.  They don't fix it, they just swap out the innards and send your old one back for Rohloff for repair.

[gearoidmuar]

11y later still fine. I've yet to replace the internal wire...

[Andre Jute]

11y later still fine. I've yet to replace the internal wire...

>
How's that for a reliability report!