John: one thing we appreciate about Thorn is it's personal service. I've had emails personally and promptly answered by Andy Blance regarding quite minor details about the Sherpa. You just won't get that with a big company (time is money) and yet for us it's vital as bikes are such particular machines. If we all get on the "instant customer service" bandwagon we will drive firms like Thorn out of business. As far as I am concerned the situation is perfectly acceptable (although I too am waiting for news). Thank goodness that Thorn are human like the rest of us.
Hello,
Agreed to a certain point.
I have spoken with and met on numerous occasion both Andy and Robin. Both business men earning money.
You failed to really grasp my point which maybe I was not too clear about?
Website shows Club Tour frame listing with sizes but
NO size chart no pictures either. This in my opinion is not good for Thorn or us as customers.
I am and have been for many many years a Thorn customer. I am never going to buy any bike other than Thorn!
I do have a Brompton..................
John