Mike
I didn't want to say Lisa was wrong but I was reasonably sure of my position, having spoken to Thorn myself about this issue! I normally ask for Dave, who's their "technical query" guy and knows pretty much everything. He's also a good chap.
As discussed previously, although the bosses are 5mm on the dropouts and this IS an anomally for the Nomad spec., it isn't really an issue. It certainly shouldn't be a deal breaker, IMO. Have the cast adapters fitted (or tap out the bosses) and the rack mount is strong enough for any load you can manage to pedal! I'm certainly not worried about my rear rack load busting my 4 x 5mm bolts or bosses. Also note that most tourers have 5mm bosses anyway and you don't hear too many issues of bolts/bosses breaking. Cheap racks yes, bolts/bosses no.
Be aware that Mr. Blance is known for being, let's say "abrasive". You would not be the first, or the last, person to notice that! You mentioned Roberts, I believe they (he?) can come across the same way during the specification and ordering process. I've seen this mentioned on several forums too!
I think you were right when you said "Thorn do produce great bikes and if you want a Rohloff equipped touring bike the options are very few and far between". I think there are others worth considering such as: Santos, Koga Miyata and some other German / Dutch manufacturers that I can't name off hand. There's also Roberts (maybe other UK frame makers), as you mention, who have a fair bit of experience with Rohloffs. I thought Thorn had that extra edge, what I call "accessibility". I know I can ring them up and get immediate answers to queries. I know all the spares I could possibly want are in the warehouse behind the office and ready to ship. I know that they have a great reputation for sorting out problems (especially Rohloff problems) when you're on the other side of the world. To me, this is worth quite a lot in itself.
Regarding the Raven Tour v. Raven Nomad. The Tour is a pretty capable tourer in it's own right. Perhaps comparable with most other tourers from the companies mentioned above. I think you've got to "push the envelope a bit" to exceed the Tour's ability. A couple of differences between the two are the extra bit of robustness and the extra bit of luggage carrying capacity of the Nomad. One thing that swung it for me was the use of the Rohloff EX box on the Nomad. The Tour uses the internal gear change mechanism which is a bit more fiddly and takes a bit more effort to maintain. Note that the Tour and Nomad frames + forks are the same price, so there's no real price difference. It's all about the components used in the build. You could build up the identical bike with either frame for the same cost. Then the Nomad version would weigh about 500-700g more, I reckon. (Dave would be able to tell you, I'm sure!). The Nomad has the S&S couplings option of course. The Nomad also has the correct frame geometry to take 100mm suspension forks, which could extend it's considerable range that bit further. Whether any of these differences matter to you, I don't know. (I bought my Nomad for most of the "extras" mentioned above).
Hope that helps in some way.
Shaun