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Community => Muppets Threads! (And Anything Else) => Topic started by: Matt2matt2002 on June 13, 2025, 04:56:11 PM

Title: Windows frozen
Post by: Matt2matt2002 on June 13, 2025, 04:56:11 PM

Hi folks.
Any idea how to proceed?
Attached message on my screen not allowing me to do anything.
Help.

Title: Re: Windows frozen
Post by: mickeg on June 13, 2025, 08:27:54 PM

If I ever got a nasty screen like that and it told me to call a specific phone number, my first thought is it is a scam.  Call someone else.

Can you shut down and do a cold boot?  Perhaps holding the power switch off for 15 to 20 seconds can cause a shut down.  But I am not a computer pro, so maybe that would be the last time you ever shut that computer off?

Title: Re: Windows frozen
Post by: Matt2matt2002 on June 13, 2025, 08:30:39 PM

Quote from: mickeg on June 13, 2025, 08:27:54 PM

If I ever got a nasty screen like that and it told me to call a specific phone number, my first thought is it is a scam.  Call someone else.

Can you shut down and do a cold boot?  Perhaps holding the power switch off for 15 to 20 seconds can cause a shut down.  But I am not a computer pro, so maybe that would be the last time you ever shut that computer off?

Thanks. I agree, a scam and I certainly won't be calling any number.
I checking out options but would be very pleased to hear from anyone here, the best way to proceed.
Thanks

Title: Re: Windows frozen
Post by: Danneaux on June 13, 2025, 10:45:06 PM

Yes, Matt, a now old scam. For a way out, look at AWs answer here...
https://answers.microsoft.com/en-us/windows/forum/windows_other-security-winsec/blocked-computer/06df1f60-dc92-43e0-92c0-49243e1da2df?messageId=d1fd0e19-a71b-4ec1-8b07-7d51330d8241

Best, Dan.

Title: Re: Windows frozen
Post by: Matt2matt2002 on June 13, 2025, 10:51:09 PM

Thanks Dan
Good advice.

I appear to have progressed.

Many thanks

Matt

Title: Re: Windows frozen
Post by: RonS on July 03, 2025, 01:06:14 AM

As a Mac user, and a Canadian, my first thought when I read the thread title was  "I know there's a saying that Scotland can get four seasons in one day, but crikey, Matt,  surely the windows to your house can't be frozen shut in June!" :)

Title: Re: Windows frozen
Post by: Mike Ayling on July 03, 2025, 03:38:01 AM

After RonS reminds me of the joke that the home duties director phoned their partner saying that their windows were frozen and what should they do?
Answer - gently pour warm water over them!

Title: Re: Windows frozen
Post by: John Saxby on July 03, 2025, 03:06:34 PM

Ah, jeez, hazards abound...

I was gonna suggest that, if you've got power, try a hair dryer around the edges of the windows.

If on the car, warm water or a hair dryer.  Then, after everything has been opened (windows, but esp doors) wipe all the rubber on the rubber/metal interfaces with a bit of olive oil on a paper towel.  As a rule, doing that once in late autumn does the trick.

Glad it's all sorted, Matt.  You can file away my tricks for similar problems with "the other windows".

Tangentially yours,  John